Your Shipping Options

We offer you the option of receiving your deliveries with the following shipping services:

• GLS: fastest shipping option, relatively few parcel shops further away
• DHL: delivery to Packstations and post offices. Dense branch network. Experience shows that it is usually one day slower than GLS
• DHL goods post: for small, light shipments. Maximum shipment size 1 kg and 35.5 × 25 × 5 cm nationally / 10 cm internationally

Please refer to the linked list for the shipping costs charged to us by the shipping services including all surcharges.
We will cover the shipping costs up to an amount of 14 % of the shopping basket value.

Should the delivery of an item be delayed for a longer period of time, we reserve the right to make partial deliveries to a reasonable extent.

For deliveries to non-EU countries, only the net prices will be charged, plus any customs duties listed in the table, if applicable.
Any customs duties and import turnover tax of the countries concerned shall be borne exclusively by the buyer.

Please note that in the case of transfers from foreign countries, all charges are to be borne by the ordering party. Transfers without further details will also burden the recipient with fees! It is therefore best to use SEPA transfers, which incur charges no higher than the domestic charges.

Please complain about transport damage immediately to the deliverer and contact us. You can find contact details under contact or in the imprint.
Please note that failure to make a claim or contact us will not affect your statutory warranty rights. However, they help us to assert our own claims against the transport company.

DHL: In some countries the maximum parcel weight is only 20 or even 15 kg.