Your consumer rights:

When you are a consumer which means that your order in our web shop can not be ascribed to any entrepreneurial or own business activities, you are granted, according to § 312 d of the German Civil code (BGB) a

right of withdrawal according to § 355 BGB.

Important information: A right of withdrawal according to § 312 d section 4 number 1 BGB does not apply when ordering living food cultures, water plants and special custom-made and assembled products.

As far as you are entitled to the right of withdrawal, the following applies: You do not have to

• state any reasons to make use of your right of withdrawal.
• Only send a statement in written form, either by letter or by e-mail within the deadline
• or resend the products to me post-paid within 2 weeks, beginning with the delivery date (in order to meet the deadline, a timely mailing should suffice).

Please send the products to following address:

DRAK-Aquaristik Dr. Andreas Kremser
Rosenstrasse 22
D-71101 Schoenaich

Of course, you can also report other complaints or obtain information about our customer service.

My address for service:

DRAK-Aquaristik Dr. Andreas Kremser
Rosenstrasse 22
D-71101 Schoenaich

Please note following information when you wish to execute your right of withdrawal:

The postage fees for sending back the ordered items are covered by me, as far as the order value exceeds 40.- €

If the delivered products deteriorated though you handled them correctly, we will send you a compensation delivery. In such a case I reserve the right if necessary to deduct a certain amount from the reimbursement. You can avoid this by immediately stopping to use the product as soon as you discover a fault.

After executing the right of withdrawal, the product must not be used anymore before resending it.

Guarantee for web shop articles:

For all delivered web shop articles, I give a guarantee for

2 years, starting with the delivery date.

This guarantee applies for all products which were delivered with a fault according to the German Civil Code (BGB) regulations.

Information about the applicable law:

The applicable law for this contract is the German law.
The UN sales law is not applicable.

Saving the wording of the contract:

The wording of the contract is saved by me after the contract has been concluded and can, on demand, be sent to the customer by e-mail.